Terms & Conditions

Terms and Conditions

Welcome to Well & Being!

By accessing or using this website and its services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Services

We provide online and in-person wellbeing, recovery, and coaching services. Service descriptions, fees, and schedules are accurate at the time of publication but may change.

2. Booking and Payment

All bookings are confirmed once payment is received.

Prices are listed exclusive of VAT unless stated otherwise.

Refunds and cancellations are subject to our Cancellation Policy, available on request.

3. Use of Content

All website content, including text, images, and videos, is protected by copyright and may not be copied, reproduced, or redistributed without permission.

You may use the content for personal, non-commercial purposes only.

4. Liability

We provide guidance and support for wellbeing, recovery, and professional development. Our services are not a substitute for medical or psychiatric treatment.

We are not liable for any loss, injury, or damage arising from your use of our services or website.

5. User Conduct

You agree not to misuse the website, interfere with its functionality, or upload harmful content.

Respect other participants in courses and online platforms; harassment or discrimination is not tolerated.

6. Changes to Terms

We may update these terms periodically. Updated versions will be posted on this page, and continued use of the site constitutes acceptance.

Privacy Policy

1. Information We Collect

We may collect:

Name, email, and contact information.

Payment and booking details.

Website usage data through cookies.

2. How We Use Your Information

To deliver services and process bookings.

To communicate course updates and offers (you can opt out at any time).

To improve our website and services.

3. Data Sharing

We do not sell or trade personal information. Data may be shared with trusted third parties only for service delivery (e.g., payment processors).

4. Data Security

We implement appropriate technical and organisational measures to protect your data.

5. Your Rights

You can request access, correction, or deletion of your personal data at any time by contacting us at alex@wellandbeing.co.uk.

6. Cookies

Our website uses cookies to improve functionality and analyse traffic. You can disable cookies in your browser, though some features may be affected.

7. Policy Updates

Privacy practices may be updated occasionally. Continued use of our website signifies acceptance of the current policy.

Course Bookings and 1-2-1 Coaching

Booking and Confirmation

  • All course and coaching bookings must be made through our website or official channels.

  • Bookings are confirmed only once payment is received in full.

Cancellation and Refunds

  • Cancellations must be made in writing at least 48 hours before the session or course start time.

  • Refunds are subject to our cancellation policy; partial refunds may apply for late cancellations.

Online Sessions

  • For virtual coaching, you must have a secure internet connection and a private space to participate.

  • Sessions may be recorded for quality, supervision, or training purposes only, with participant consent.

Health and Suitability

  • Participants are responsible for ensuring that sessions or courses are appropriate for their personal circumstances.

  • Our services are not a substitute for medical or psychiatric care. If you have concerns, please consult a qualified professional before booking.

Confidentiality

  • Information shared during coaching or courses is treated with strict confidentiality.

  • Confidentiality may be overridden only in cases where we are legally obliged to act, or where there is a risk of harm to the participant or others.

Code of Conduct

  • Respectful behaviour is expected at all times during courses and coaching sessions.

  • Harassment, discrimination, or disruptive behaviour may result in termination of access without refund.